Phase3 Telecom is West Africa’s largest independent fibre optic infrastructure and telecommunications services provider. With coverage of 6000km and counting, the company is licensed to run its network on Nigeria’s power infrastructure with expansion into the ECOWAS region using its unique Right of Way (RoW).
We are recruiting to fill the following positions below:
1.) Job Title: NOC Shift Engineer
Location: Abuja (FCT)
Organization / Department: Phase3 Telecom / Network Operations Center
Reporting Manager: Head of Network Operations Center
Job Summary
- The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities which are at the core of the business.
- The NOC Engineer is to ensure maximum service availability and performance; to provide support services for Engineering and other technical teams.
Key Responsibilities
- 24/7 network monitoring and surveillance via the NMS.
- Perform network alarm analysis, correlation and interpretation
- Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
- Escalation of incident to line manager.
- Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
- Generate network availability and daily performance reports.
Qualifications
Academy and Education background:
- HND/BSC in Electrical Engineering /Telecommunication/Electronic/Computer Engineering or equivalent.
Experience:
- Minimum 0-2 years of experience in network operations (SDH & WDM)
- Can carry out testing using IP and optical network tools
- Knowledge of IP/MPLS network platforms
- LAN management
- Network troubleshooting
- IP address management
- Ability to manage network monitoring platforms
- Customer management and support
Knowledge & Skills:
- Good knowledge of Access and Transmission networks.
- Good Knowledge of data analytics, Microsoft Excel and presentation skills.
- Excellent interpersonal, written and verbal skills.
- Ability to think quickly, take the initiative and willingness to make judgment calls.
- Customer management.
- Team ethics.
- Reports generation and handling.
- Documentation and attention to details.
- Incident and problem management.
Application Closing Date
11th February, 2021.
How to Apply
Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the “Job Title” as the subject of the mail.
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2.) Job Title: Manager, Receivables
Location: Abuja (FCT)
Tasks / Descriptions
| Items | Tasks / Descriptions | QTY | Days |
| 1 | Prepare and email clients invoices on due date according to SLA | Minimum of 50 – 70 clients per day | 1st day (that is invoice due date) |
| 2 | Apply all clients payment on date received | Minimum of 50 – 70 clients per day | 1st day (that is invoice due date) |
| 3 | Send email (Titled: Statement of Account Notification) to circularised clients on completion of 1 & 2 above using the templelate below. Copy finance, sales and marketing teams | Minimum of 50 – 70 clients per day | 2nd day (that is the day after invoice due date) |
| 4 | Prepare weekely receviables report showing all outstanding balances and render same to GM, Corporate Finance and Financial Controller. | Minimum of 50 – 70 clients per day | 2nd day (that is the day after invoice due date) |
| 5 | Prompt resolution of all clients complaints with respect to the circularization. Issue credit notes where appropriate and re-circularize the client of the new balance after resolution of the complaints, Copy finance, sales and marketing teams | Minimum of 50 – 70 clients per day | 2rd – 5th day (after invoice due date) |
| 6 | If payment is received by before/after invoicing OR on agreed payment date OR at anytime. Post into Sage Accounting, acknowledge and re-circularize clients of outstanding balances (if any) by using item 3 above | Paying clients ONLY | Immediately inflow hit our bank position |
| 7 | If payment has not been received by 7th – 8th day after invoicing OR on agreed payment date. Send email to remind (1st Reminder) customers of outstanding balances by using item 3 above | Defaulting clients ONLY | 7th – 8th day (after invoice due date) |
| 8 | If payment has not been received by 10th – 12th day after invoicing OR on agreed payment date. Send email to remind (2nd Reminder) clients of outstanding balances and issue 2 days deadline after which services will be withheld. Copy Sales & Marketing team | Defaulting clients ONLY | 10th – 12th day (after invoice due date) |
| 9 | Seek Management approval to withheld services to circularised clients from item 8 above | Defaulting clients ONLY | 10th day (after invoice due date) |
| 10 | If payment has not been received by 12th – 15th day after invoicing or on agreed payment date. Send email to client to inform that services will be withheld until payment is received. Copy Sales & Marketing team | Defaulting clients ONLY | 12th day (after invoice due date) |
Educational Qualification
- First degree in Finance, Accounting or Economics
- ICAN/ACA Certified
- Training in Telecom Accounting and Audit would be an added advantage
Work Experience:
- Usage of Peachtree Accounting Software for overall Receivables management.
- Good knowledge of Microsoft Excel, Words, Power point & Access
- Minimum of 5 years’ experience, at least 1 year preferably in the telecoms sectors
- Strong experience managing multiple vendors and financial partners
- Previously experience in Debt Management
Application Closing Date
11th February, 2021.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] with the title of the position as the subject of the email.
3.) Job Title: Key Account Manager
Location: Abuja (FCT)
Employment Type: Full-time
Cadre: Senior Officer
Department: Commercials
Reporting To: GM sales
Role Summary
- To secure short and long-term profitable business for Phase3 Telecomthrough proactive business development and management of Phase3 Telecom resourcesbased onfundamental understanding of the customers business, operations and objectives.
- Act with strong authority and accountability to develop the business relation and actively contribute to making customers successful.
Summary of Responsibilities
- Identify and qualify new Sales Opportunities within designated area.
- Maximize customer relationship and build loyalty
- Develop long term business
- Ensure quality and profitability in delivery
- Drive the Sales Opportunity into a successful deal and secure signing with the Customer.
- Ensure that the final pricing, Commercial Terms and Conditions specification allows efficient Contract/Purchase Order Execution.
- Prepare offers, tender responses and other business related correspondence.
- Meet/exceed Financial and Operational targets.
- Provide input and actively participate in the development of the Account Growth Plan.
- Develop and maintain relations with the individuals in the customer’s organization.
- Keep excellent knowledge of customer business.
- Understanding of the local telecom market and the global telecom market trends and developments.
- Provide input to the internal forecasting processes.
- Any other responsibilities assigned by the Supervisor
Educational Qualification
- First degree in marketing, business administration or a related field
Work Experience:
- 2- 3years experience in marketing, with at least 1 in the telecommunications industry.
Key Skills and Attributes:
- Passionate to win
- Drive and result orientation, however not self-centric;
- Strong customer focus, ability to listen;
- Social ability & interpersonal skills
- Ability to work both independently and as a member of a team;
- Good planning and organizational skills;
- Initiative and accurate strong communication skills;
- Trust in others
- Innovative and creative
- Intellectual ability and strategic thinking
- Strong presentation skills;
- Ability to share knowledge and experience;
- Excellent spoken and written communication skills
- Ability to speak French or Hausa is an added advantage
Application Closing Date
5th February, 2021.
How to Apply
Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the “Job Title” as the subject of the mail.
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