CornerStone Staffing Graduate Internship Recruitment – In this post, you will get the latest updates, requirements, qualifications and how to apply for CornerStone Staffing Graduate Internship Recruitment for free.
CornerStone Staffing – Our client, a big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Intern
Job Location: Lagos
Slot: 100
Job Description
- This is a 6-month paid learning experience with a team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Job Responsibilities
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow up on all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow up on all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat and one-one communication etc.
- Must effectively manage different communication channels: resolve customer complaints via all available phone, and email.
- Direct or route customer calls to appropriate personnel for assistance.
Knowledge, Skills, and Experience
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Minimum BSC /HND required in any field. 3 years of relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Exceptional customer service and follow up skills.
Job Position: Graduate Internship Programme
Job Location: Lagos
Job Description
The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you with a better understanding of career options for your degree. Components of the program include:
- Tours and exposure to other business areas (e.g., stores, distribution centre) to ensure a full understanding of the
- company structure and strategy.
- Hands-on experience working as a member of a specific department and team.
- Assigned projects to accelerate learning of key functions/processes.
- Cross-functional departmental exposures within the corporate office.
- End of program presentation of project findings, and recommended course of action to executives.
The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, and Customer Operations.
Job Requirements
- Recent graduates can be considered/About to complete and/or completed NYSC
- Proficient in word, excel, PowerPoint, etc.
- Good written and verbal communication skills.
- A prior internship experience is a plus
- Able to break down and creatively solve problems
- Flexible and adaptable at applying skills to different situations
- Minimum of 2:1
- A passion for retail, and am interested in being part of crafting the future of retail.
How to Apply
interested and qualified candidates should Click Here To Apply Online
Deadline Date:
Not Specified.
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